I.T. Support

Over the years, the amount of work and time involved in keeping any computer running safely, securely, and fast has drastically increased, often to unreasonable levels. It seems that every day there’s a new scam, con, or ploy to take advantage of people who are unfamiliar with these scams. It’s not reasonable for Microsoft to expect anyone other than a dedicated professional to spend the time, effort, and money to learn and keep up to date with everything involved with Windows. That’s where we come in. PC repair is expensive. Rather than charge exorbitant fees for repairs and maintenance, we charge a small, once-yearly fee and use remote connection and proprietary automated software to ensure that the PCs we work on are always running fast and secure! The best part? With a single phone call, an American technician can be with you looking at that scary email or suspicious pop-up.

So, what’s actually included?

Antivirus!
6 out of 10 computers are infected with some form of malware. Quite often, the computer’s owners aren’t even aware that they’re infected or that there’s a keylogger installed; silently running in the background sending every password, website visited and credit card number to malicious individuals.

Most people make a point of “playing it safe” online. Maybe you don’t go do any other website than to check your email, you NEVER click banner ads and you stay away from sketchy websites. You would assume you’re safe, right? WRONG!

One of the most popular tactics for malware delivery is called a “Drive-By Download”. The moment you see the infected ad, even without clicking it; you’re infected.

You can read more about Drive-By Downloads on Wikipedia (This will open a new page): https://en.wikipedia.org/wiki/Drive-by_download

You may think that the Antivirus software that came bundled with your computer from the store is doing a good job of protecting you. It’s likely not.

While absolutely no antivirus is 100% effective, our  Antivirus powered by BitDefender has some of the best heuristics out there, enabling it to detect and fight viruses that haven’t even been discovered yet. It does this by comparing how a program behaves to how a virus behaves. Our I.T. Support Support Package comes bundled with our Standard Antivirus Package at no additional charge.

PLEASE NOTE: Our Advanced I.T. Support Package comes bundled with our Advanced Antivirus Package and Update and Patch Management Package!

Twice Yearly Full-System Updates!
Twice a year you may request a Full-System Service. During this, one of our technicians will completely clean up, update and optimize your computer.

Update & Patch Management!
Keeping you and your device safe is only half the battle! Our services will ensure that you get the most up to date security patches, hotfixes, system updates and software updates to ensure that you’re not just running safely, but fast as well!

Best Part? An American technician is just a phone call away!

PLEASE NOTE: ALL software that we provide will be delivered via email to the email address that you supply during checkout. Please ensure that this email address is accurate. One of our technicians will contact you within 24 hours to schedule the installation and setup of your new software or services.