Frequently Asked Questions

Remote Login is a service that allows our technicians to securely connect to your computer from anywhere, whether they’re hundreds or even thousands of miles away.

Once connected, they can control your computer just like they were sitting in front of it, allowing them to diagnose and fix issues quickly and efficiently, without you having to leave your home.

🔒 Safe. Secure. Hassle-Free.

Yes. PCRepair.us is U.S.-based and our support is handled by Americans. We don’t run your ticket through an overseas call center or bounce you between scripted reps. When you contact us, you’re dealing with the same small U.S. team that actually does the work, start to finish.

If you ever want confirmation, you can call the number on the site and you’ll get a real person in the U.S., not a maze of transfers.

No! Absolutely not.

We take your privacy and security seriously, which is why we offer two types of remote access software:

1️⃣ Unattended Access – Allows instant remote connection only for businesses that require ongoing IT support.

2️⃣ On-Demand Access – Requires your explicit permission every time. You will see a large “Connection Request” popup on your screen, and we can only connect if you click "ALLOW." (Recommended for residential users.)

🔹 You choose which version to use.
🔹 You’re never locked into one option, they both cost the same.
🔹 You’re always in control of your computer.

Your security is our priority!

How Will I Know When You’re Connected to My Computer?

You will always know when a connection is active—and it only happens if you explicitly allow it.

🔹 Before we connect, a large pop-up request will appear, asking for your permission to allow the connection. We can only connect if you click "ALLOW."

🔹 Once connected, a large banner will slide across your screen, displaying the technician’s full, legal name.

🔒 You are always in control, and you will always know when we’re connected.

At PCRepair.us, LLC we value honesty, transparency, and trust. That’s why we’re happy to provide you with a full, unedited, and unredacted copy of all data we have related to your service, including:

🔹 Connection logs – See every time we connected.
🔹 File transfer history – If files were moved, you’ll know.
🔹 Connection history – Date, time, and technician details.

We take these requests seriously and will complete them in a timely manner, typically within 48 business hours.

🔹 Please use this service responsibly. Since gathering and formatting this data requires pulling logs from multiple systems, it redirects one of our technicians until the request is completed. Requests deemed abusive will be politely refused. If you believe you were improperly denied, please call in directly to appeal the decision.

If you’d like to cancel your service, simply call or email us, and we’ll be happy to assist you.

📌 Important Note: Cancelling your service does not result in a refund for any remaining time on your plan.

We’re always here to help, if there’s anything we can do to improve your experience, let us know!

If you believe you’re eligible for a refund, please contact us by phone or email, and we’ll be happy to review your request.

📌 Important Policy:

• Since serial keys are assigned upon purchase, we generally do not offer refunds unless explicitly stated in the product’s description.
• If a refund policy applies to your purchase, we will process it accordingly.

If you have any concerns, we’re happy to discuss your options!

Getting started is simple! All you need is:

✔ An active service plan – You can purchase one HERE.
✔ A stable internet connection – We require a mid-tier internet connection. Unfortunately, we cannot connect over cellular networks, dial-up, or outdated internet services.
✔ Basic ability to download and install software – You’ll need to install our remote access software so we can connect and assist you.

That’s it! Once set up, we handle everything else to keep your computer running smoothly.

Short Answer:

✅ Your Microsoft Windows installation and most Microsoft software.

Long Answer:

Our service plans are focused on individual computers and include:
🔹 Troubleshooting the computer’s operating system.
🔹 Troubleshooting factory-installed software.
🔹 Support for most Microsoft software.

What’s Not Covered?

🔹 Anything not stored on the computer’s hard drive. (This means we don't service your keyboard, Monitor, etc.)
🔹 Third-party software (support for non-Microsoft programs is at our discretion).

📌 While we may make exceptions, this is determined by the PCRepair.us technician handling your request.

Why These Limitations?

There are millions of third-party software applications, many of which require specialized research and testing to troubleshoot. To provide fast, effective service to all customers, we focus on core system support.

If you have questions about a specific program, we’re happy to discuss it with you!