LEGAL
Last updated: January 3, 2026
This Legal page contains three documents:
1) Website & Services Terms (Terms of Service) – governs use of pcrepair.us and the Services we provide
2) Privacy Policy – explains how we collect, use, and share information
3) Remote Support Client Terms – governs any remote support client/tools used to deliver Services (where applicable)
If there’s a conflict: the Terms of Service control for the Website and Services; the Remote Support Client Terms control only for the Remote Support Client and related materials; the Privacy Policy controls for data handling.
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1) WEBSITE & SERVICES TERMS (TERMS OF SERVICE)
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These Website & Services Terms (“Terms”) govern your access to and use of pcrepair.us (the “Website”) and any services, subscriptions, purchases, support, client portals, or related offerings we provide (collectively, the “Services”).
1. Company Information
PCRepair.us LLC (“PCRepair.us,” “we,” “us,” “our”).
Operating location: Pennsylvania, United States.
2. Acceptance of Terms
By accessing the Website, creating an account, requesting Services, purchasing, or subscribing, you agree to these Terms. If you do not agree, do not use the Website or Services.
3. Eligibility
You must be able to form a binding contract to use the Services. If you use Services on behalf of a company or other entity, you represent you have authority to bind that entity.
4. Accounts and Security
If you create an account (for example, a WooCommerce account), you agree to provide accurate information and keep your login credentials secure. You are responsible for activity under your account.
5. Services; No Guaranteed Outcomes
We provide IT-related services (for example, remote troubleshooting, diagnostics, configuration, security assistance, and related support). Results can vary due to hardware condition, software state, third-party systems, prior changes, and other factors outside our control. We do not guarantee specific outcomes unless expressly stated in a written agreement signed by us.
6. Purchases, Pricing, and Availability
Prices, descriptions, and availability may change without notice. We may correct errors (including pricing errors) and may refuse or cancel orders where permitted by law. If we cancel an order after payment, we will refund the canceled amount.
7. Subscriptions and Recurring Plans
If you purchase a subscription or recurring service plan (“Subscription”):
Automatic renewal and authorization. Your Subscription renews automatically at the end of each billing period unless canceled. By purchasing a Subscription, you authorize PCRepair.us (and our payment processor) to charge your selected payment method on a recurring basis until you cancel.
Billing timing. Subscription fees are generally billed in advance at the start of each billing period unless otherwise stated at checkout, on your invoice, or in a written agreement. Unless required by law or explicitly stated at checkout, subscription charges are non-refundable once a billing period begins.
How to cancel. You may cancel your Subscription (a) through your account portal (if available for your plan), or (b) by contacting us by phone or email via pcrepair.us/contact/. We will process cancellation requests as soon as reasonably practical.
Cancellation effect; no prorated refunds. Cancellation stops future renewals. Unless otherwise stated at checkout or required by law, cancellation does not result in a refund or credit for any remaining time in the current billing period, and we do not provide prorated refunds for partial periods or unused Services. You will generally retain access to Subscription Services through the end of the current paid billing period.
To avoid renewal charges. To avoid being charged for the next billing period, you must cancel before the renewal is processed.
Failed payments; suspension. If a recurring payment fails or becomes overdue, we may retry the payment method and/or suspend Services until payment is successfully processed. You are responsible for keeping payment information current.
8. Payments, Invoices, and Late Charges
You agree to pay all charges and applicable taxes.
If you are invoiced, payment is due per the invoice terms. Past-due balances may accrue a late charge equal to the lesser of 1.5% per month (18% annually) or the maximum permitted by law, on amounts more than 30 days past due. We may suspend or terminate Services for nonpayment.
9. Returns and Refunds
Refund/return eligibility (if any) is described at checkout, on the applicable product/service page, or in a written agreement. Unless otherwise stated:
Serial keys / digital goods. Because license keys, serial keys, and other digital entitlements may be assigned or delivered upon purchase, these purchases are generally non-refundable once assigned/delivered, except where a refund is explicitly stated in the product description or required by law.
Services. Digital services, remote support time, and other service work are generally non-refundable once delivered/performed, except where required by law.
Billing errors. If you believe you were billed in error, contact us promptly (and ideally within 14 days of the charge/invoice date) so we can review and correct if appropriate.
Canceled orders by us. If we cancel an order after payment, we will refund the canceled order amount.
Discretionary exceptions. We may, at our sole discretion, issue a refund or credit in exceptional circumstances. Any such exception does not create an obligation to provide future refunds or credits in similar situations.
10. Payment Disputes and Chargebacks
If you initiate a chargeback or payment dispute without first contacting us to attempt resolution, we may suspend Services during the dispute. If a dispute is resolved in your favor, we will comply with the payment processor’s decision. If resolved in our favor, you remain responsible for any outstanding balances and any fees imposed by the payment processor.
11. Remote Support Authorization and Consent
Some Services require remote access to your device(s). By requesting or using remote support Services, you authorize us to use remote support methods reasonably necessary to diagnose and resolve issues.
You represent and warrant that you own the device(s) or have authorized permission to request remote support on them, and that you are authorized to provide credentials needed for the requested work.
During remote support we may, as reasonably needed to perform requested work:
– view your screen and system settings
– access logs and files relevant to the issue
– install, remove, or configure software
– apply updates, security settings, or configuration changes
You can revoke consent by ending the session and/or contacting us.
12. Backups and Data Responsibility
You are responsible for maintaining current backups of important data. Troubleshooting may involve changes that can affect software, settings, or data. While we take reasonable care, data loss can occur due to existing device conditions, hardware failure, malware, encryption, storage issues, or third-party software behavior.
13. Third-Party Tools and Services
We may use or rely on third-party tools and services (for example: hosting providers, payment processors, remote support platforms, security tools, email providers, and analytics). Third-party services are subject to their own terms and policies. We are not responsible for third-party outages or interruptions beyond our control.
14. Coordination With Other IT Providers / Uncoordinated Changes
If third parties (including other IT providers, employees, vendors, or friends/family) make changes without coordinating with us, outcomes may be affected. In those situations:
– additional troubleshooting time may be required (billable where applicable)
– we may decline to continue work on issues caused by uncoordinated changes
– we cannot guarantee compatibility or stability for systems altered by others without notice
15. Acceptable Use
You agree not to misuse the Website or Services. You will not:
– access systems, accounts, or data you do not have permission to access
– interfere with or disrupt the Website, our tools, or our networks
– upload malware or use the Services to harm others or violate applicable law
We may suspend or terminate access for misuse.
16. Intellectual Property
The Website, content, branding, logos, and materials we provide are owned by PCRepair.us LLC or our licensors and are protected by applicable intellectual property laws. You receive no ownership rights by using the Website or Services.
17. Disclaimers
THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee the Website will be uninterrupted, error-free, secure, or free of harmful components. We do not guarantee that troubleshooting will resolve any particular issue.
Some jurisdictions do not allow certain disclaimers; in that case, disclaimers apply to the maximum extent permitted.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PCREPAIR.US LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE WEBSITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE WEBSITE OR SERVICES WILL NOT EXCEED (A) THE AMOUNT YOU PAID TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM OR (B) USD $100, WHICHEVER IS GREATER.
Nothing in these Terms limits liability to the extent it cannot be limited under applicable law.
19. Indemnification
You agree to indemnify and hold harmless PCRepair.us LLC and its owners, affiliates, officers, employees, and agents from and against claims, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your misuse of the Website or Services, (b) your violation of these Terms, or (c) your violation of any third party’s rights.
20. Termination
We may refuse service, suspend access, or terminate Services at our discretion, including for nonpayment, misuse, or conduct that materially interferes with our ability to provide Services.
You may stop using the Services at any time. Provisions that by their nature should survive termination (including payment obligations, disclaimers, limitation of liability, and dispute terms) will survive.
21. Changes to These Terms
We may update these Terms by posting an updated version on the Website and updating the “Last updated” date. Continued use after changes become effective means you accept the updated Terms.
22. Governing Law and Venue
These Terms are governed by the laws of Pennsylvania, United States, without regard to conflict-of-law rules. Any dispute arising out of or relating to these Terms, the Website, or the Services will be brought in the state or federal courts located in Pennsylvania, and you consent to their jurisdiction.
23. Contact
Questions about these Terms? Contact us via our Contact page: pcrepair.us/contact/
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2) PRIVACY POLICY
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Last updated: January 3, 2026
This Privacy Policy explains how we collect, use, and disclose information when you use the Website or Services, and describes your rights.
1. Definitions
Company: PCRepair.us LLC (“we,” “us,” “our”)
Website: pcrepair.us
Services: the Website and the services we provide (including support and client portals)
Personal Data: information relating to an identified or identifiable individual
Usage Data: data collected automatically from use of the Website/Services
Service Providers: third parties who process data on our behalf (e.g., hosting, payments, email, analytics, remote support platforms)
2. Information We Collect
A) Information you provide may include:
– name, email, phone number
– billing address (if applicable)
– account details (e.g., WooCommerce account)
– communications with us (emails, forms, tickets, chat messages)
– information you provide during support (e.g., screenshots, logs you send, issue descriptions)
B) Information collected automatically (Usage Data) may include:
– IP address, browser type/version, device identifiers
– pages visited, timestamps, time spent, referrers
– diagnostic and performance data
C) Cookies and similar technologies
We use cookies and similar technologies to operate the Website, remember preferences, and understand usage. Cookies may be session or persistent. You can control cookies through browser settings; some features may not function properly without cookies.
3. How We Use Information
We may use Personal Data and Usage Data to:
– provide and maintain the Website and Services
– process orders, subscriptions, payments, and account administration
– provide customer support and fulfill service requests
– communicate about service notices, security updates, and administrative messages
– send marketing communications (you can opt out)
– improve performance, reliability, and user experience
– prevent fraud, abuse, and security incidents
– comply with legal obligations and enforce agreements
4. How We Share Information
We may share information:
– with Service Providers who help us operate the Website or deliver Services (e.g., hosting, payment processing, email, analytics, remote support platforms)
– for business transfers (e.g., merger, acquisition, sale of assets)
– for legal reasons (e.g., to comply with law, respond to lawful requests, protect rights and safety)
– with your consent or at your direction
We do not sell personal information for money in the ordinary course of our business.
Payment processing
Payments are processed by third-party payment processors. We do not store full payment card numbers on our servers. Depending on the payment method, we may store tokenized payment references and billing metadata.
Marketing choices
If we send marketing emails, you can opt out at any time using the unsubscribe link in the email or by contacting us. Even if you opt out of marketing, we may still send service-related or administrative messages (for example, billing notices or security alerts).
5. Data Retention
We retain Personal Data only as long as necessary for the purposes described above, including providing Services, maintaining records, resolving disputes, and complying with legal obligations.
6. Transfers
We primarily operate in the United States. Some Service Providers may process or store data in other jurisdictions. By using the Website/Services and submitting information, you understand your data may be processed in locations with different data protection laws.
7. Your Choices and Rights
Depending on your location and applicable law, you may have rights to:
– request access to your Personal Data
– request correction of inaccurate data
– request deletion of Personal Data (subject to legal/recordkeeping needs)
– opt out of marketing emails (use the unsubscribe link or contact us)
You can request access/correction/deletion via: pcrepair.us/contact/
8. Security
We use commercially reasonable measures to protect information, but no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
9. Children’s Privacy
The Website and Services are not intended for children under 13. We do not knowingly collect Personal Data from children under 13. If you believe a child has provided Personal Data, contact us so we can take appropriate steps.
10. Links to Other Websites
Our Website may contain links to third-party sites. We are not responsible for their content or privacy practices. Review their policies before providing information.
11. Changes to This Policy
We may update this Privacy Policy by posting an updated version and updating the “Last updated” date. Continued use after posting means you accept the updated policy.
12. Contact
Questions about privacy? Contact us via: pcrepair.us/contact/
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3) REMOTE SUPPORT CLIENT TERMS (LIMITED “EULA”)
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Last updated: January 3, 2026
These Remote Support Client Terms (“Client Terms”) apply only if you download, install, access, or use any remote support software client, agent, add-on, script, or related tooling used to deliver Services (the “Remote Support Client”).
Important: the Remote Support Client may be provided by a third party and may be subject to that third party’s end-user license agreement and privacy policy. These Client Terms govern your relationship with PCRepair.us LLC regarding your use of the Remote Support Client in connection with receiving our Services, and any PCRepair.us materials we provide.
1. License and Permitted Use
We grant you a revocable, non-exclusive, non-transferable, limited license to use the Remote Support Client solely for your personal or internal business use in connection with receiving Services from PCRepair.us, and only in accordance with these Client Terms and the applicable third-party terms (if any).
The Remote Support Client is licensed, not sold.
2. Restrictions
You agree you will not, and will not permit others to:
– use the Remote Support Client for providing services to third parties unless we authorize it in writing
– copy, modify, create derivative works of, or reverse engineer any PCRepair.us-provided materials (to the extent permitted by law)
– remove or obscure notices or branding (if present)
– use the Remote Support Client in a way that violates law or the Acceptable Use section of the Terms of Service
3. Authorization and Consent
By installing or running the Remote Support Client, you authorize remote access as described in the Terms of Service (Remote Support Authorization). You can revoke consent by ending the session and/or uninstalling the Remote Support Client (where applicable).
4. Updates and Changes
The Remote Support Client may update automatically or require manual updates. Features may be modified, suspended, or discontinued at any time, including due to third-party platform changes.
5. Support
Support for issues is provided only as part of paid Services, unless otherwise stated in writing.
6. Third-Party Services
If the Remote Support Client is provided by a third party, your use may be governed by that third party’s terms. We are not responsible for third-party outages or interruptions beyond our control.
7. No Warranties
THE REMOTE SUPPORT CLIENT IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
8. Limitation of Liability
To the maximum extent permitted by law, our liability relating to the Remote Support Client is limited as described in the Terms of Service (Limitation of Liability), which is incorporated here by reference.
9. Termination
These Client Terms remain in effect until terminated by you or us. You may terminate by uninstalling the Remote Support Client (where applicable) and ceasing use. We may terminate or suspend access at any time, including if you violate these Client Terms or the Terms of Service.
10. Governing Law
These Client Terms are governed by the laws of Pennsylvania, United States, without regard to conflict-of-law rules.
11. Contact
Questions? Contact us via: pcrepair.us/contact/
